How to submit a claim

Policies purchased on or after 9 August 2021

For full details on how to make a claim please visit:
https://www.imglobal.com/member/assistance/claims  

If you wish to speak to a claims handler by phone please call +44 (0)2920 474138 

In the event of medical emergency abroad please call +44 (0)2920 474133.

Policies purchased before 9 August 2021

For full details on how to make a claim please visit:
www.policyholderclaims.co.uk

If you wish to speak to a claims handler by phone please call 0203 829 3817

In the event of medical emergency abroad please call + 44 (0) 203 829 3818

More Claims Information

For more information on how to make a specific claim and what documentation you need to provide, please follow the links below:

Backpacker Travel Insurance