How to contact insurewithease.com
Claims & Emergency Assistance
Please visit our claims information page for full details.
Emergency assistance:
If you are abroad and you need advice on emergency medical treatment please call +44 (0)2920 474133
Claims:
To contact our claims team once you return home: +44 (0)2920 474138
Sales
Telephone: 0330 024 9295
Opening Hours: Monday to Friday - 9am to 5pm (excluding bank holidays)
email: [email protected]
Customer Service
Telephone: 0330 024 9295
Opening Hours: Monday to Friday - 9am to 5pm (excluding bank holidays)
email: [email protected]
If you wish to email your query to us, please use the address above or complete the form below and we will get back to you as soon as we can.
Please note: If your enquiry is about missing policy documentation please check your junk or spam folder before contacting us.
Office Address
insurewithease.com
Ancile Insurance
Correlation, 1st Floor,
5 St Helen’s Place
London
EC3A 6AB
How can you make a complaint?
Complaints about the outcome of a claim or emergency assistance
If you would like to complain about the outcome of your claim or emergency assistance provided, please forward details of your complaint in the first instance as follows:
Email: [email protected],
or write to: Quality Assurance Manager, 3rd Floor, Fitzalan House, Fitzalan Court, Cardiff CF24 0EL, or Call +44 (0)2920 474 138
Other complaints
You can make a complaint by contacting us by the following means:
- In writing addressed to: Customer Services Manager, Ancile Insurance, Correlation, 1st Floor, 5 St Helen’s Place, London, EC3A 6AB.
- By email to: [email protected]
We will acknowledge your complaint promptly, normally within 5 working days of receiving it. If you have made your complaint to us verbally, we will confirm to you our understanding of this and ask you to advise us if you do not agree.
If a complaint can be dealt with satisfactorily within a shorter period of time, we will acknowledge the outcome of your complaint in writing to you, including details of the Financial Ombudsman if you remain dissatisfied with the outcome.
Helpful Contact Information
Financial Ombudsman Service
Exchange Tower,
Harbour Exchange Square,
London E14 9SR.
0800 023 4567 if calling from a landline or 0300 123 9123 if calling from a mobile
www.financial-ombudsman.org.uk
