Cruise passengers take legal action: Travel insurance with Travel Dispute Cover
The case of a group of holiday makers taking Thomson to court for breach of contract highlights how devastating it can be to experience problems on holiday, but did you know that travel insurance with travel dispute cover can help you pursue legal action in these types of circumstances?
A group of holidaymakers who travelled on a cruise over Christmas are taking legal action against the cruise operator Thomson. They claim that their holiday was ruined by filthy conditions on-board causing vomiting, diarrhoea and fevers.
The passengers are accusing Thomson Holidays of breach of contract and negligence because they did not take adequate steps to limit the spread of disease and monitor standards of cleanliness and food safety.
This case highlights how devastating it can be if your holiday supplier doesn't deliver what was promised. A holiday from hell not only wastes our money, but also spoils our precious leisure time with our loved ones - a trip we may have been looking forward to for many months.Thankfully, in the majority of cases, problems on holiday or disputes with travel suppliers can be sorted out without having to go to court.
To get the problem resolved you should raise your complaint as soon as possible, preferably whilst you are still on holiday, this gives your holiday supplier an opportunity to put things right so that you can enjoy the rest of your holiday - the best solution for everyone. Failing that, you should make a formal complaint when you get home.
Add Travel Dispute Cover to your travel insurance for extra protection
Adding Travel Dispute (Professional Fees) Cover to your travel insurance can help if you don't manage to get a satisfactory resolution from your holiday supplier by helping you to pursue legal action.
Many people don't pursue legal action because they don't know how to go about it or they are worried about the cost - if you add Travel Dispute (Professional Fees) Cover to your travel insurance you won't have that worry.
If you receive an unsatisfactory response you're your holiday supplier our legal experts will assess whether you have a case for legal action. If you have a legal case, our specialists will take over the claim and appoint a specialist to act on your behalf.
You can add Travel Dispute Cover to any of our single trip travel insurance or annual travel insurance policies.