Travel News » May 2010 » Specialist tour operator to Tunisia collapses

Specialist tour operator to Tunisia collapses


A tour operator specialising in holidays to Tunisia has collapsed but holidaymakers who had already booked should get full refunds.

Tunisia specialist Wigmore Holidays, trading as Aspects of Tunisia, was fully bonded under the Civil Aviation Authority's (CAA) Air Travel Organisers Licence scheme.

It was also a member of the travel association ABTA and the Association of Independent Tour Operators.

Customers are advised to contact the CAA for refunds. Holidaymakers who bought flight-inclusive packages will be refunded from the tour operator's ATOL bond. It is not yet clear if the company also sold flight-only deals to Tunisia but holidaymakers who bought seats without accommodation might not be protected. They should contact the CAA for further information.

Anyone who was abroad with the tour operator at the time of its collapse will be able to continue their holidays.

Holidaymakers who had bought travel insurance and have yet to travel should contact their insurer to transfer their insurance to another holiday. They will not be able to claim refunds from the CAA.

Holidaymakers with travel insurance may be able to claim for out of pocket expenses such as unused airport parking or car hire if they cannot claim refund elsewhere.

According to the travel trade press, Wigmore Holidays & Travel, which offered beach holidays, city breaks, tailor-made holidays and tours was unable to meet its financial liabilities.

The tour operator, which was based in west London, has not placed any information about its collapse on its website and no-one was answering the phone at its Chiswick premises earlier this week.

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