Flybe: Information for Policy Holders

Flybe, which operated regional services from airports across the United Kingdom, has entered administration.
All Flybe flights, and those operated by Stobart Air, are cancelled. Therefore, please do not go to the airport as your flight will not be operating. 

Flybe customers are therefore urged to make their own alternative travel arrangements via other airlines, rail or coach operators. 

For flights operated by Flybe franchise partners (Eastern Airways, and Blue Islands) passengers should make contact with that airline to confirm your travel arrangements.

Booked with an ATOL holder (Package Holiday) 

If you have booked  flights or a trip  that includes  flights with a  travel  firm  that holds an ATOL  (Air Travel Organiser's Licence)  and  received  confirmation  that  you  are  ATOL  protected,  the  travel  firm  is  responsible  for  your  flight arrangements and must either make alternative flights available for you so that your trip can continue or provide a full refund. If you are abroad, it should make arrangements to bring you home at the end of your trip. Contact the ATOL travel firm for more information.  

Direct booking with an airline 

If you booked directly with FlyBe and paid by credit card you may be protected under Section 75 of the Consumer Credit Act 1974 and should contact your card issuer for further information.  Similarly, if you paid by debit or charge card you should contact your card issuer for advice as you may be able to make a claim under their charge back rules.   

Booked through an Airline Ticket Agent 

If you booked your ticket through an airline ticket agent, you should speak to the agent in the first instance; they may  have provided travel insurance that includes Scheduled Airline Failure Insurance (SAFI) or taken out their own SAFI cover  which will enable them to refund or cover the cost of a new ticket to get you home if you are currently abroad.  If you did not book directly with FlyBe and purchased your tickets through an intermediary, you should contact your booking or travel agent in the first instance.  

Travel Insurance Cover

All of our travel insurance policies include Scheduled Airline Failure Insurance (SAFI) provided by International Passenger Protection (IPP), which will cover the Financial Failure of either an Airline or other End Supplier. 

Use the contact details below to contact IPP to register a claim.  

Please note in the first instance you will be expected to refer to your Bank or Credit Card provider as outlined above. If you are unsuccessful then please obtain refusal confirmation as part of your claim.
  
IPP Consumer Claims at Cunningham Lindsey 
Oakleigh House 
14-15 Park Place 
Cardiff 
CF10 3DQ. 
Telephone: +44 (0)345 266 1872 
Email: [email protected] 
Website: www.ipplondon.co.uk/claims.asp

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